Frequently Asked Questions - Answered

Yes. We coordinate everything – removal of the old kitchen if needed, first fix electrics, plumbing adjustments, plastering, cabinetry installation, worktop templating and fitting, appliance integration, tiling, final snagging. You receive a detailed Gantt chart at the start showing exactly when each trade arrives, and a single point of contact throughout. When the electrician has a question about where the hob cable terminates, they call us, not you.

Yes. Counter Interiors holds NEFF MasterPartner Excellence status. Practically, this means Luke’s completed extensive training on the full NEFF range – ovens, hobs, extractors, dishwashers, warming drawers, integrated appliances. When a client asks “Can I have two ovens side by side, one combination steam and one traditional?” Luke knows instantly whether your circuit board will handle it, which models work together, and whether the extraction needs upgrading.

Yes, as part of complete kitchen projects. A Quooker provides instant boiling water, filtered water or even sparkling water from one tap – which means no kettle taking up worktop space, no waiting three minutes for the kettle to boil when you’re making morning coffee, and no limescale build-up in a kettle you have to replace every eighteen months.

Yes. We offer a Matterport 3D virtual tour on our website, so you can explore the showroom online before visiting in person. Useful if you’re still at the early inspiration stage, or if you’re based further out in Yorkshire and want to see whether it’s worth the drive before booking an appointment.

Three things. First, we’re a genuine family business – Luke and Rebecca Counter own and run the showroom, and Luke is personally involved in every design after 20 years fitting them himself. Second, we deliberately limit our supplier partnerships so we know every single product inside out – two kitchen manufacturers, two appliance brands, two tap and sink suppliers. That means when there’s a problem, we never get the wrong cable to the hob because Luke’s done the training on it. Third, we project manage the entire installation. You get a full Gantt chart showing when the plumbers go in, when the electrician arrives, when plastering happens. One point of contact, not six different mobile numbers.

Yes. We’re a Masterclass Kitchens Platinum Partner, which means we have extensive access to British-made cabinetry, colours, finishes and furniture collections. Masterclass offers everything from traditional shaker styles through to ultra-modern handleless designs, all manufactured in the UK with proper quality control.

Honestly, it depends. A straightforward kitchen replacement in an existing footprint might be eight to ten weeks from order to installation. A full renovation with structural changes, new electrics, flooring, plastering and bespoke cabinetry can take ten to twelve weeks depending on the complexity of the build. The earlier you involve us, the better we can plan around appliance lead times (Sub-Zero refrigeration can take twelve weeks), cabinetry manufacturing schedules, and your preferred installation dates.

Yes. We design, supply and install bespoke kitchens across York and Yorkshire. From your first design appointment through to installation, Luke, Clare and the team help you create a kitchen that suits how you actually cook, live and entertain – not just how it photographs. We offer tailored layouts, premium cabinetry from manufacturers like Masterclass Kitchens and Häcker, luxury appliances including NEFF and Sub-Zero & Wolf, clever storage that earns its space, and full project management so you’re not coordinating five different trades yourself.

Yes. Our project management service coordinates the entire process from design sign-off through to completion. This includes ordering at the right time, scheduling trades in the correct sequence, managing any building work, handling appliance delivery logistics, and dealing with the inevitable minor issues that crop up. Most clients say the project management is what made the difference between a stressful renovation and one they could actually live through.

That’s exactly how we design. Luke often mentions the couple who’d been to three other kitchen companies and said Counter Interiors was the first place anyone asked them how they actually use their kitchen. Do you batch-cook on Sundays? Do you have a drawer full of Tupperware that avalanches out every time you open it? Does someone make breakfast while someone else is packing school lunches? Those details change everything about where the sink goes, how much worktop you need by the hob, whether you want a pantry or prefer everything visible.

Absolutely. You’re welcome to visit during opening hours to explore displays, look at finishes, get a feel for our approach. If you want dedicated time with Luke or Clare to discuss your specific project, booking an appointment means we can give you proper attention rather than dividing time between three families who’ve all arrived at 10am on Saturday morning.

All three. Whether you want a contemporary German-style kitchen with clean lines, a timeless painted shaker that’ll still look right in twenty years, or a sleek handleless design with integrated handles, we’ll help you choose the right look and specification. The question we always ask first isn’t “What style?” but “How will you actually use it?” A beautiful kitchen that doesn’t work properly once you’re living in it isn’t beautiful for long.

Yes. We supply premium appliances from NEFF, Siemens, Quooker and Sub-Zero & Wolf. Our York showroom lets you actually see these appliances, not just look at brochures. You can open a NEFF Slide&Hide oven door, feel how a Quooker tap responds, understand why Sub-Zero refrigeration costs what it does. Luke’s a NEFF MasterPartner, which means he can explain exactly why CircoTherm cooking technology matters when you’re batch-cooking for the freezer on a Sunday afternoon.

You’ll find us at Unit 9, Kettlestring Park, Kettlestring Lane, York, YO30 4XF. For sat nav, use YO30 4XB. Our 3,200 square foot showroom – the biggest independent kitchen showroom in York – includes kitchen displays, fitted bedroom furniture, appliances you can actually see working, worktop samples, storage ideas, and finishes you can touch before committing.

Yes. We work with Häcker, a premium German kitchen manufacturer known for precision engineering, innovative storage solutions and contemporary finishes. German kitchens are often chosen for their clean lines, clever mechanisms and the kind of quality you notice when you open a drawer – soft-close runners, solid construction, everything square and tight.

Storage is where most kitchens either work brilliantly or frustrate you daily for ten years. We design around your actual storage needs – tall pantry units for bulk food shopping, deep pan drawers with internal organisers so you’re not stacking Le Creuset three-high, pull-out corner solutions so you’re not losing half a cupboard to dead space, integrated bins that don’t smell, appliance garages for the bread maker you use twice a week. The question Luke always asks is: “What do you own that needs a home?”

Yes. Your first consultation is free and typically lasts about an hour. We’ll talk through how you use your kitchen now, what frustrates you about the current layout, how you want to cook and entertain, your preferred style, and what level of support you need with supply, installation and project management. We also give you a copy of our Customer Journey document upfront so you understand exactly what happens next – no surprises about the two-design appointment process or the £1,000 design contribution if you want to take plans away.

Yes. As a Platinum Partner, we’ve completed extensive training on the Masterclass range and regularly attend their design workshops. This means we understand the full scope of what’s possible – not just the standard options, but the creative storage solutions, colour combinations and furniture pieces that most people never see because they’re working with someone who doesn’t know the range properly.